Reference

Legal Clarity Before You Join

Your legal page puts account terms, privacy choices, wallet record rules, and support contacts in one place before you open an account.

Account termsPrivacy rightsDANA recordsQRIS checks
pulibet Legal Clarity Before You Join
CONTACT ROUTES

Three Ways To Raise Legal Questions

Legal questions move faster when you give us the exact account detail at the first contact.

Live chat, 09:00-01:00 WIB Use live chat when a legal term affects your account access, identity check, or…
Email [email protected] Email is the right path for privacy requests, data correction, account closure questions, or…
Account > Profile > Legal requests On mobile, open Account, choose Profile, then Legal requests to update personal details or…
DATA CARE

How We Handle Legal Data

Legal handling is practical: we collect the account data needed to run your wallet, verify access, answer disputes, and keep records required for operations.

Account identity checks

When you open an account, we check your phone, email, and wallet name before certain actions are approved. If a name mismatch appears, we may pause the request until you send clearer account proof.

Wallet record handling

DANA, OVO, GoPay, and QRIS records are stored with timestamps, reference codes, and account links. These details help us answer legal payment disputes without asking you to repeat the same transfer story twice.

Cookie and device records

Cookies and device logs help us detect account access patterns and keep session history accurate. You can clear browser cookies, but some legal records remain attached to your account for dispute and security reasons.

Retention periods

We keep legal account and wallet records only for operational, dispute, and recordkeeping needs. When a record is no longer needed for those purposes, we remove it or separate it from direct account identifiers.

Correction requests

If your email, phone number, or wallet name is wrong, contact us before sending another payment request. We verify the change through your account session or email so the legal record stays consistent.

Case ownership

A support agent can receive your request, but legal or account-security staff may handle the final answer. This keeps privacy, payment disputes, and access decisions separate from normal lobby assistance.

Legal Questions You May Ask

These answers cover the legal requests we see most often: account rights, payment records, data changes, access rules, and how to contact us. If your case includes a DANA, OVO, GoPay, or QRIS reference, include it in your first message so we can match the request correctly.

Our account terms apply from the moment you create login details, verify your phone, and use the wallet. They cover identity checks, game access, payment records, account closure, and disputes where local law permits.

Yes. Send the correction request through Account > Profile > Legal requests or email [email protected]. We may ask you to confirm your registered email, phone number, or wallet name before changing stored account data.

We use wallet records to match payments to your account, answer disputes, and check whether a request came from the registered holder. Records normally include timestamps, reference codes, payment rail names, and linked account details.

Yes. Access and eligibility depends on local law. We may block, pause, or review an account if a rule requires it, if identity checks fail, or if a payment record needs closer review.

Email [email protected] from your registered email and include your username plus the records you need. For wallet-related records, add the DANA, OVO, GoPay, or QRIS reference so we can locate the entry.

We review the account timeline, login records, wallet references, chat history, and any documents you provide. If the decision changes, we update the case record and tell you which account rule was applied.

Use email for privacy and cookie questions because it gives both sides a written record. You can also start through live chat during 09:00-01:00 WIB, then move to email if identity proof is needed.